💬 We're Here to Help
Our support team typically responds within 2 hours during business hours (Mon-Sat, 8 AM - 8 PM).
For urgent matters, reach us on WhatsApp
or Telegram — you'll get an instant reply from our bot.
📱
WhatsApp
Chat with our bot instantly
wa.me/254700000000 →
✈️
Telegram
Shop & get support via bot
@GacakiBot →
📧
Email
Send us a detailed message
shop@gacaki.store →
🕐
Business Hours
Mon - Sat: 8 AM - 8 PM
Sun: Closed
❓ Frequently Asked Questions
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How do I place an order?
Browse our catalog, add items to your cart, and proceed to checkout. Enter your delivery details and place the order. You'll receive an M-Pesa STK Push prompt on your phone — enter your PIN to complete payment.
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What payment methods do you accept?
We accept M-Pesa STK Push only. After placing your order, you'll receive a payment request on your registered M-Pesa phone number. Simply enter your PIN to confirm.
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How long does delivery take?
Nairobi: 1-2 business days. Upcountry: 3-5 business days depending on location. We deliver to all 47 counties in Kenya.
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How much is shipping?
Shipping fees vary by location. You'll see the exact fee at checkout before placing your order. Delivery within Nairobi CBD is free.
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Can I track my order?
Yes! Use the
Track Order page with your phone number. You can also ask our WhatsApp/Telegram bot for updates.
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What if I receive a faulty product?
Contact us within 7 days of delivery. We'll arrange a replacement or refund. We inspect and test every laptop before shipping to minimise this.
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Can I return or exchange?
Yes, within 7 days of delivery for defective items. The product must be in its original condition. Contact support to initiate a return.
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Do you offer warranty?
All our laptops come with a minimum 30-day warranty covering hardware defects. Extended warranty options are available — ask our support team.
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Can I order via WhatsApp or Telegram?
Absolutely! Message our bot on
WhatsApp or
Telegram. You can browse, add to cart, and checkout entirely through chat.
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How do I contact support?
Use the form below, email shop@gacaki.store, or message us on WhatsApp/Telegram. We respond within 2 hours during business hours.
Have a question or issue? Fill out the form below and we'll get back to you.